Change in the Energy Industry
The cost-push pressure is steadily rising owing to the liberalisation of the energy market. This means that you have to be on the market with competitive consumer prices! Add to this, high investments to increase the share of renewable energy sources in the mix and thus to improve one’s image in the eyes of the customer. Recent events have shown all too clearly just how important a convincing public image is in this industry.
Strong image through modern customer communication
How does your company optimise its customer communication? Do you consistently use all modern communication means and output channels? As a representative of “your public image,“ a document is one of the most important tools for building your image and ties with the customer, be it in electronic or paper form.
The smart electricity meter, for example, offers you entirely new possibilities of using the obtained consumption data to draw up individually tailored customer offers. A flexible system for creating documents resolves the issue entirely automatically and simultaneously allows you to use the potential of cross- and up-selling. This strengthens your market position and customer ties.
Whether they are standard forms for connections or disconnections, changes of address, individual offers or the annual settlement, the types of documents are varied and the volume of output high.
Our solutions offer you optimal support in the creation of modern customer correspondence. With the professional text processing system M/TEXT CS and the efficient output management system M/OMS, you are already optimally equipped today for future tasks.
Designing documents - your visiting cards
- Mandatory corporate design: in-house documents, watermark, company-specific graphics and images, facsimile signatures etc.
- Central administration of all resources and letter templates
- Flexibility and fast adjustment to modified market demands through recyclable resources
- Security and trust through an electronic signature
- Prepared for online letters and de-mail
Text editor - good customer correspondence made easy
- User-friendly text editor for all employees - operation based on the standards of modern IT systems
- Document creation online, offline or in the browser – your employees are thus perfectly connected
- Complete electronic processing – automatic compilation of customer-specific documents using cutting-edge text module technology
- Customised marketing – fully automatic, specific compilation of documents using cutting-edge text module technology
- Increasing fully automated, personalised production of documents leads to the highest efficiency levels – and saves valuable time for those responsible for these tasks
Output management - on the best path to the customer
- Automatic output of business documents via all channels (multi-channel) – e.g. for the in-house print system, as a data stream for your print service provider, for electronic dispatch or in your online portal
- Reliable archiving of all documents that leave the company
- Support for all output formats
- Integrated control of enclosures, electronic postage payment, control of dispatch and optimisation of postage
Technology – on the sure side
- Flexible architectures and platform-neutral solutions using cutting-edge Java EE technology
- Service-oriented architecture (SOA) permits simple integration in heterogeneous IT landscapes
- Standard interfaces to SAP, CRM, ECM, Web services, XML and many others avoid partial solutions
- Scalable and fail-safe owing to 3-tiered client-server architecture and standard middleware – high performance e.g. with annual settlement