Correspondence in the Insurance Industry
Today, direct and individual contact with the customer through all communication channels is one of the most important prerequisites for lasting business relations. Growing customer communication necessitates a multitude of the most diverse documents that have to be produced as efficiently as possible. Add to that the possible changes and additions that result from, say, modified legal basic conditions.
A challenge in quality and quantity
In the insurance industry, the documents to be produced are very diverse and complex:
- Mass output such as premium invoices or customer information leaflets
- Highly individual contracts and policies
- Extensive offers
- Graphic financial analyses
- Strict legal requirements and compliance aspects
All of this steadily increases the demand on document production. Often, the appearance of the entire company has to be adjusted in a short time, e.g. when the name of the company is changed or when mergers occur. Being able to adapt the document templates is therefore all the more important.
Flexible solutions are called for
The demand for company-wide document processes in insurance companies, from creation to output, calls for a flexible solution for producing mass documents (mass mails) and individual business documents, and for reducing costs at the same time.
We offer you text processing with integrated output management, so that you can produce first class business documents and output these optimally on any channel: M/TEXT CS and M/OMS.
Implement template design quickly and easily
- Mandatory corporate design: in-house documents, watermark, company-specific graphics and images, facsimile signatures etc.
- Central administration of all resources and letter templates
- Flexibility and fast adjustment to modified market demands through recyclable resources
- Security and trust through an electronic signature
- Prepared for online letters and de-mail
A text editor with which everyone likes to work
- User-friendly text editor for all employees - operation oriented to the standards of modern IT systems
- Document creation online, offline or in the browser – your field staff is thus perfectly connected
- Customer-specific documents automatically compiled using cutting-edge text module technology
- Increasing fully automated, personalised production of documents results in higher efficiency - and saves valuable time for those responsible for these tasks
Output management to be more cost effective
- Automatic output of business documents through all channels (multi-channel) - e.g. for the in-house print system, as a data stream for your print service provider, for electronic dispatch or in your online portal
- Support for all output formats
- Reliable archiving of all company documents
- Integrated enclosures control, electronic postage payment, dispatch control and postage optimisation
Technology set for the future
- Flexible architectures and platform-neutral solutions via cutting-edge Java EE technology
- Service-oriented architecture (SOA) allows for simple integration in heterogeneous IT landscapes
- Standard interfaces to SAP, CRM, ECM, Web services, XML and many others avoid partial solutions
- Scalable and fail-safe due to 3-tiered client-server architecture and standard middleware – high performance e.g. in end-of-year business