Contact Point for Citizens and Businesses
The public services department of a town or municipality is the first port of call for matters of concern for citizens and businesses. Apart from the fulfilment of specialist tasks and regulations, processing speed and communication style contribute to a high degree to shaping the image of the region. A location with a good image is an advantage when it comes to attracting businesses to set up there.
High image responsibility – limited budget
To improve services and expand e-government, various contact possibilities and fast communication channels have to be offered. Often, this involves having to modernise the IT infrastructure and application landscape. Due to the limited financial scope, optimising the internal processes with solutions that will soon pay for themselves becomes all the more important.
One of the most important means of communication is a document. Not only in paper form, but increasingly in electronic form:
- Standard forms e.g. for changes of address or motor vehicle registrations
- Individual counsel’s opinions
- Tax assessment notices
- Monthly reports
- Mass mailings such as invoices for waste management charges
The types of documents are varied and the volume of output high. Add to this the demands for the prompt inclusion of new regulations in the document templates.
We offer the public services department the optimum solution for efficiently producing all the necessary forms and documents. The flexible text processing system M/TEXT CS with the integrated output management system M/OMS streamline and accelerate the administrative processes.
Designing documents - your up-to-date public appearance
- Implement homogeneous forms and templates using simple to use design tools – your own font, watermark, graphics and images, facsimile signatures etc.
- Fast adjustment of resources and letter templates in the central administration environment
- Recyclable resources e.g. for batch and online processing
- Prepared for e-government with the electronic signature – you win more trust from citizens and businesses
- Equipped for online post and de-mail
Forms and letters at the touch of a button
- Highly efficient and service-oriented administration via fast and precise notices
- Dispatch via freely selected media: letter post, e-mail, fax, internet etc.
- User-friendly text editor with automatic spelling correction – operation based on the standards of modern IT systems
- Language support for correspondence in your native tongue
- Task-oriented compilation of forms and letters by the system – this speeds up processing and improves the quality of service
- Mail merge is effected at the touch of a button and automatically sent to your customers
Your output – always on the right path
- Automatic output of forms and letters via all channels (multi-channel) – e.g. for the print system, as a data stream for your print service provider, for electronic dispatch or your online citizen portal
- Safe and invariable formats for long-term electronic archiving, e.g. PDF, PDF/A, TIFF etc.
- Support for all other output formats for your documents
- Integrated control of enclosures, electronic postage payment, control of dispatch and optimisation of postage
Technology set for the future
- Flexible architectures and platform-neutral solutions using cutting-edge Java EE technology
- Service-oriented architecture (SOA) permits simple integration in heterogeneous IT landscapes
- Standard interfaces to SAP, CRM, ECM, Web services, XML and many others avoid partial solutions
- Scalable and fail-safe due to 3-tiered client-server architecture and standard middleware – high performance e.g. when producing notifications of public charges