Your Relationship with the Customer
Steadily growing demands in the areas of customer ties, competition and cost reduction are the essential drivers for organising the IT system landscape of a telecommunications company.
Hardly any other market is developing so rapidly, dynamically and innovatively in terms of communication with the customer. The demands are very diverse and occur via a multitude of media: e-mail, post, portals, telephone, SMS etc.
Mastering complexity
Why not produce all the relevant types of documents with just one system?
- Invoices
- Reminders
- Order confirmations
- Changes of address
- Customer newsletter
- Offers
- Mass mailings
- Information about other services
To produce the most diverse documents easily, you need a flexible solution for drawing up and administrating all templates. Multi-tiered tariff structures have to be drawn up clearly, offer campaigns of the competition have to be reacted to quickly, and marketing has to be highly individual. All this requires document processes, which – from creation to output – are as company-wide and as cost-effective as possible.
Designing the document - your public appearance
- Mandatory corporate design: in-house documents, watermark, company-specific graphics and images, facsimile signatures etc.
- Central administration of all resources and letter templates
- Flexibility and fast adaptation to changing market demands through recyclable resources
- Security and trust through electronic signature
- Prepared for online letters and de-mail
Text editor - forms and letters at the touch of a button
- Increasing fully automated, personalised production of documents leads to the highest efficiency levels – and saves valuable time for those responsible for these tasks
- User-friendly text editor for every individual document – operation based on the standards of modern IT systems
- Create documents online, offline or in your browser – your network of branch offices and your resellers are thus perfectly connected
- Customised marketing – fully-automatic individually tailored creation of documents using cutting-edge text module technology
Your output - always on the best path
- Automatic output of business documents via all channels (multi-channel) – e.g. for the in-house print system, as a data stream for your print services provider, for electronic dispatch or your Web portal
- Support for all output formats
- Reliable archiving of all company documents
- Integrated control of enclosures, electronic postage payment, control of dispatch and optimisation of postage
Corporate output management
M/TEXT CS along with the output management system M/OMS allow you to produce first class documents and output them optimally via any channel. You thus produce each document individually and prepare it optimally for output.
More about corporate output management.
Forward-looking technology
- Flexible architectures and platform-neutral solutions through cutting-edge Java EE technology
- Service-oriented architecture (SOA) permits simple integration in heterogeneous IT landscapes
- Standard interfaces to SAP, CRM, ECM, Web services, XML and many others, avoid partial solutions
- Scalable and fail-safe due to modern client-server architecture and standard middleware – high performance e.g. in end-of-month business