We process all customer support queries using our web-based ticket system (Jira). This ensures professional and effective responses to errors, assignments, and quality management.
Any and all information required to process your request is thus available centrally, for us and for you. You have around the clock access to information regarding our progress.
This service is based on our general maintenance contracts as well as any special arrangements (Service Level Agreements) with additional customer specifications (Service Level Requirements).
If you have any issues with or questions about our ticket system, please contact us:
Tel.: +49 761/8852-277
At your request and on completion of an agreement we will expand our availability to meet your requirements.