Successful Customer Communication out of SAP - Customer Communication Management with the Series M/

Irrespective if printed documents, e-mails, SMS, ... the Series M/ ensures that the recipient is addressed on his or her preferred channel, either portal, app, print, archive, etc. From an entrepreneurial point of view, the Series M/ thereby solves two essential challenges: 

• Optimization of existing paper-based communication 
• Establishing customer communication of the future - digital, interactive, omni-channel 

Because only with the assistance of a professional Customer Communication Management system (CCM) such as the Series M/ you will be able to achieve the essential business objectives: 

• Reusability prevents redundancies 

• Central resources ensure lower maintenance efforts 

• Separation of content and layout provides flexibility 

• Individual workflows and plausibility checks reduce the susceptibility to errors 

• Fillable documents and eSignature solutions optimize your business processes 

• Perfect individual customer approach - by using all available data 

• Precisely fitting, understandable and appealing communication 

• Customer approach on the channel that the recipient prefers 

• An unique appearance that creates trust - the system ensures compliance with the corporate design 

You benefit from the fact that kühn & weyh fully concentrates on its core competence Customer Communication Management. As a result, we have not only achieved technological market leadership, we also offer you the most crucial requirements for the successful realization of your project: 

• Know-how based on over 40 years of experience in optimizing customer communication 

• Competent consulting and cooperation based on partnership - this is our proven principle 

• Whether standard solution or individual requirements - our experienced consultants will provide the right solution for you 

• Top-class partners complement the Series M/ in the area of SAP and have the appropriate solution expertise at their disposal  

• The Series M/ offers you as a comprehensive solution from content composition to output management all possibilities from a single source 

• In any operating mode: dark - batch - interactive 

• Multitenancy and multilingualism lay the foundation for a wide variety of use cases 

• Different data structures can be synchronized via mapping  

• Available in the cloud or on premise 

• The Series M/ integrates seamlessly and SOA-compliant into your existing IT landscape 

• As a CCM specialist, we attach great importance to open interfaces and loose coupling 

• Interfaces to version management systems, LDAP for role management and single sign-on via JAAS 

• Simple integration with SAP - time-consuming programming in SAPScript or Smart Forms is completely eliminated 

And that is what the customer reports: