Successful Customer Communication out of SAP - Customer Communication Management with the Series M/

The Series M/ enables you to optimize the customer communication out of your SAP solution. The target group-specific, up-to-date customer communication management of the Series M/ ensures a successful customer journey. 

But how does that work? 

We transform your data into customer experiences! 

Irrespective if printed documents, e-mails, SMS, ... the Series M/ ensures that the recipient is addressed on his or her preferred channel, either portal, app, print, archive, etc. From an entrepreneurial point of view, the Series M/ thereby solves two essential challenges: 

  • Optimization of existing paper-based communication 
  • Establishing customer communication of the future - digital, interactive, omni-channel 

Why professional customer communication management? 

Because only with the assistance of a professional Customer Communication Management system (CCM) such as the Series M/ you will be able to achieve the essential business objectives: 

 

Increase efficiency 

  • Reusability prevents redundancies 

  • Central resources ensure lower maintenance efforts 

  • Separation of content and layout provides flexibility 

  • Individual workflows and plausibility checks reduce the susceptibility to errors 

  • Fillable documents and eSignature solutions optimize your business processes 

 

Strengthen customer retention 

  • Perfect individual customer approach - by using all available data 

  • Precisely fitting, understandable and appealing communication 

  • Customer approach on the channel that the recipient prefers 

  • An unique appearance that creates trust - the system ensures compliance with the corporate design 

 

Ensure future security

  • Set the course for the future with state-of-the-art technologies: Template design according to the declarative principle and WYSIWYG while typing 

  • Native support of the formats ZUGFeRD and XRechnung  

  • Simple creation of completely accessible documents  

  • Dynamic HTML5 documents in responsive design 


I'm Felix Bosch, your contact for optimizing customer communication out of SAP. 

I can share a lot of interesting practical information about the interaction between CCM and SAP with you - just write to me: felix.bosch(at)kwsoft.de 
Or give me a call: Tel. +49 761 8852 235 

The following is about the unique advantages of the Series M/ and the special services offered by kühn & weyh or in other words: 

Why the solution from kühn & weyh? 

You benefit from the fact that kühn & weyh fully concentrates on its core competence Customer Communication Management. As a result, we have not only achieved technological market leadership, we also offer you the most crucial requirements for the successful realization of your project: 

 

Experience

  • Know-how based on over 40 years of experience in optimizing customer communication 

  • Competent consulting and cooperation based on partnership - this is our proven principle 

  • Whether standard solution or individual requirements - our experienced consultants will provide the right solution for you 

  • Top-class partners complement the Series M/ in the area of SAP and have the appropriate solution expertise at their disposal  

 

Flexibility

  • The Series M/ offers you as a comprehensive solution from content composition to output management all possibilities from a single source 

  • In any operating mode: dark - batch - interactive 

  • Multitenancy and multilingualism lay the foundation for a wide variety of use cases 

  • Different data structures can be synchronized via mapping  

  • Available in the cloud or on premise 

 

Smooth Integration 

  • The Series M/ integrates seamlessly and SOA-compliant into your existing IT landscape 

  • As a CCM specialist, we attach great importance to open interfaces and loose coupling 

  • Interfaces to version management systems, LDAP for role management and single sign-on via JAAS 

  • Simple integration with SAP - time-consuming programming in SAPScript or Smart Forms is completely eliminated 

And that is what the customer reports: 

"As part of our SAP implementation, it was important to us to integrate the products of the Series M/ SOA-compliant. Using the well-structured and easy-to-implement web service interface, this worked so quickly and smoothly that even the responsible SAP consultant said: 'Connecting an OMS including document creation has never been so easy!' You can simply rely on the document know-how of the Freiburg company." 

Ernst Thiel, Head of IT, Grundeigentümer Versicherung i.R. ​ 

After all, these are good prospects for successful customer communication in the future! I look forward to speaking with you about this, simply contact me!
felix.bosch(at)kwsoft.de
Phone  +49 761 8852 235