Top Performance requires Perfect Preparation and Maintenance

M/Workbench keeps resource maintenance simple and efficient.

Digitization and automation are central approaches for process optimization, useful not just in industrial environments but also for document processing. The more routine work the system can take over from the user, the faster the user is able to close cases, and the better they are able to focus on more important aspects of the job, such as personalized customer care.

For administrators, this means: the system must be configured in such a way that the largest possible number of standard processes and their relevant document types, data sources, output media, etc. can be completed mostly automatically, ideally using full automation, so that the processes are completed without any human intervention (background processing). 

This is why usability is a deciding factor for the resource designer. What you need is a unified tool with which you can centrally maintain and create resources for all company documents and processes, and also manage associated users and their access rights. With a more efficient and effective tool, your company can act with more flexibility and speed on the market. For example by adding new products and services tailored to suit differing customer's needs. 

Central administration

M/Workbench is the central tool for creating and maintaining resources for the entire M/ Series. It allows you to control the entire document process, from creation to output. This is why M/Workbench has a strong organizational element which helps the administrator to monitor and control even large scope customer communication projects, or projects that have many different parts.

Organizational support

  • Easy to manage project administration
  • Task planning and monitoring using to-do lists
  • Saving of all resources in version control systems such as Subversion, PVCS, etc.
  • Individual user interfaces and perspectives (Eclipse)
  • Clear division of labor between document designers in the specialist department and IT administrators

Document and form design    

  • Create and edit forms and document templates in WYSIWYG mode
  • Simple definition of logic for dynamic templates and rule-based document creation
  • Media library for graphics, images, signatures, fonts, etc.
  • Debugging and code completion
  • Organization of data supply, data mapping

Output formats

  • Specification of output media, channels, and processes
  • Definition of OMR marking, barcodes, and data matrices
  • Set parameters for subsequent systems such as archives, print and post paths, email servers, etc.
  • Enclosure control

Staging and deployment

  • Resource distribution to test, QA, or production environments
  • Scheduled activation of resources while operations are running (hot deployment)