M/Workbench - the Cockpit

Central resource control and management

M/Workbench is the cockpit of the Series M/, the control center for the creation and maintenance of all resources. It controls the entire document process from document creation to the output processes of output management. Therefore M/Workbench, which is technically implemented as an Eclipse plug-in, also has a strongly organizational side. It helps the administrator to overview and control even extensive and branched projects of customer communication. With M/Workbench you can efficiently and effortlessly convert the requirements of a modern CCM into resources. These ensure that document processes run smoothly and, as far as possible, automatically.

What are the resources meant?

  • Templates with text preserves, layout, logic, metadata etc.
  • Mappings for transfer and synchronization of external data
  • Processing stack for documents to be processed together
  • Configuration of output channels with associated formatting
  • Transfer definitions to output destinations such as mail, print server, archive, etc..

M/Workbench guides the administrator through the entire document creation, processing and output process in a uniform graphical development environment.

Design according to the declarative principle

The supervisors in particular benefit from the declarative approach in the new operating concept: activate and configure functions simply and intuitively (graphically) instead of implementing them with complex scripting. This simplifies operation and saves time. In addition, the standardized solutions are easy to understand and can be easily communicated to colleagues.

The strong organizational side of M/Workbench also helps the administrator to overview and master even extensive and branched applications or "projects" in customer communication. 

Assigning Layout

A template is assigned a prepared layout. On the left the project explorer with the text applications or projects.

WYSIWYG design + test scenarios

In addition to the 1:1 representation of the layout, test scenarios make the data supply or logical operations visible.

User profiles and
Access rights

The "M/USER" perspective within M/Workbench is used to manage the user profiles and access rights for the affiliated company or companies. The data areas 

  • Company/Departments   
  • User
  • Responsibilities
  • Attributes 
  • User rights 
  • System configuration 

can be used to define and control the profiles and authorizations in the company down to the lowest level.


An even higher level of detail in work control can be achieved through the metadata that is linked to resources at the project level. They determine, for example, which canned text is available to which user in which business transaction, or whether he or she is allowed to insert additional text at all. 

Distribution of tasks via responsibilities

Since the resources of all company documents are created with M/Workbench, the responsible department is often dependent on the technical and content cooperation from other departments. Such subtasks can be integrated into the creation process via role profiles, e.g. via technical authors with different competencies and authorizations. 

The Series M/ is multi-client capable

When Series M/ is operated by a service provider on behalf of different customers with different layouts and text applications or for operation in the cloud, multi-client capability is essential. Depending on the organizational requirements, different operating modes can be used:

  • A separate M/TEXT and M/OMS instance per client
  • A separate M/TEXT instance per client and a common M/OMS instance for all clients
  • One common M/TEXT and M/OMS instance for all clients

If several clients are operated in a common instance, it is necessary to manage client-specific templates and resources separately in the project structure.