Digitization and automation are central approaches for process optimization, useful not just in industrial environments but also for document processing. The more routine work the system can take over from the user, the faster the user is able to close cases, and the better they are able to focus on more important aspects of the job, such as personalized customer care.
For administrators, this means: the system must be configured in such a way that the largest possible number of standard processes and their relevant document types, data sources, output media, etc. can be completed mostly automatically, ideally using full automation, so that the processes are completed without any human intervention (background processing).
This is why usability is a deciding factor for the resource designer. What you need is a unified tool with which you can centrally maintain and create resources for all company documents and processes, and also manage associated users and their access rights. With a more efficient and effective tool, your company can act with more flexibility and speed on the market. For example by adding new products and services tailored to suit differing customer's needs.
M/Workbench is the central tool for creating and maintaining resources for the entire M/ Series. It allows you to control the entire document process, from creation to output. This is why M/Workbench has a strong organizational element which helps the administrator to monitor and control even large scope customer communication projects, or projects that have many different parts.