M/OMS Omnichannel Output Management

A successful customer approach lands precisely on the recipient's doorstep.
After the content composition or document creation, the next step is to bring the customized content into a form suitable for the output medium and transfer it to the output channel (mail server, portal, print service provider, archive, etc.). 

This is done by the Output Management Systems M/OMS, which controls the necessary processing steps such as formatting (rendering), dispatch optimization, distribution and output of these documents. Essentially, it is a matter of preparing the specific content exactly as agreed in the recipient's profile. For example, sending short messages as SMS notifications or preparing important contract documents in an attractive layout and storing them as PDF files in the customer portal. Or to print them on paper, pack them, stamp them and send them by post, depending on the profile of the customer, who is more or less digitally open-minded and mobile.  

Only with a powerful output management system such as M/OMS can such a communication - controlled down to the last detail to suit the individual customer - be realized and operated efficiently. M/OMS therefore plays a central role in the output processes.

 

Corporate output management
Platform for document processes

The clever business solution with uniform, continuous processes

M/OMS - like the entire M/ series - is designed as a central enterprise solution that handles all output management tasks. 

  • For all types of written corporate communication - digital and physical, individual and standard
  • For any volume - also with dynamic increase e.g. at the turn of the quarter or year 
  • For all common communication channels - Omnichannel

You can achieve the highest increase in quality, security and efficiency if you centrally process all customer communication in the company with an output management system. This works most efficiently with a homogeneous CCM solution that controls the document processes from start to finish.

 

Flexibility, Performance, Usability

For the user, an invisible CCM is the best CCM. This means that he simply completes the technical processing of his process with a "click", and the system does the rest (usually) automatically: 

  • Individual composition of the required content with M/TEXT 
  • Automatic processing with M/OMS: finalization of the documents and digital/physical dispatch according to the customer's profile
  • Archiving and, if necessary, dispatch confirmation (closed loop) 

The modern HTML5 administration interface "Cockpit" from M/OMS is particularly important for the administrator.
With it he configures the essential parameters of the system and monitors the processes:  

  • Defining and operating output channels, setting dispatch times depending on priority,
  • Carry out postage optimization and dispatch optimization, apply barcodes, add inserts, activate IT franking, etc. 
  • Error handling, reprint of individual documents or orders
  • Integrate individual functions such as establishing closed-loop scenarios or extracting statistical data etc. 

And if processing volumes increase during the quarterly or year-end closing, he sets the system up to cover these peaks in performance with parallel processing, load balancing, etc., without delays. 

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M/OMS gives your content the right profile

In the course of the document processes, it is usually only decided at the very end, at the time of output, whether the content is to become a letter, an SMS, an e-mail, a barrier-free PDF/UA document for the customer portal, a non-paged HTML message with optimized display on mobile devices or any other format, depending on the situation/customer profile.

To achieve such flexibility in processing and outputting documents, Series M/ works consistently on a single format-independent base or raw document. It contains all content, data, metadata and layout instructions in a structured form, collected during the creation process. They can be used to create the documents 

  • in terms of usage, status, content, etc.
  • to a logical context,
  • as draft, final version etc.
  • to provide index keys for archiving, and so on 

At the end of the document process, it is finally a matter of generating the required content from this basic document in the appropriate format and transferring it to the dispatch channels. 
 

Possible target formats

Based on this principle, any number of documents of different formats can be produced: 

 

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