Test Serie M/ product architecture

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With state-of-the-art technology and modular design for an individual high-performance CCM solution.

The CCM System Serie M/ is a standard software based on modern Java EE technology Its modular structure, distinctive interface strategy, and consistent use of proven IT standards enable individually configurable solutions that are tailored precisely to your requirements. This is how the Serie M/ achieves optimum efficiency and turns your customer communications into positive customer experiences.

CCM processes with the Serie M/

The Serie M/ takes the approach of an end-to-end CCM solution that offers the entire creation process from data transfer/content composition to omnichannel output from a single source. This process is essentially covered by two products: M/TEXT for content composition and M/OMS for finalization and omnichannel output management.

Both products are fully integrated and can be operated together, individually or in combination with other CCM components. For example, M/TEXT as a text solution that transfers the prepared content to an existing OMS. Or M/OMS, which accepts and processes document formats such as PDF, AFP, etc. from existing applications.

You can achieve the highest increase in quality, security, and cost-effectiveness by controlling the complete CCM process for all written corporate communications with the central, end-to-end CCM solution Serie M/. Here, our customers benefit from

  • the significantly better performance of the overall process,
  • the efficiency and transparency of the centralized resource configuration,
  • a company-wide CCM solution that does not require time-consuming and quality-reducing conversion.

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Christel Heusler