Accessibility at CCM – What you need to know

More and more companies are facing the challenge of providing barrier-free communication to their customers as standard. The catalysts for this development are the European Accessibility Act (EAA) and the German Barrier-Free Accessibility Act (BFSG).

Modern CCM systems are key here because they provide a structure for centrally creating, managing, and distributing consistent, accessible content. Above all, this involves the creation and provision of digital information and documents via email.
One man sits at the computer using software, while another man in a suit points at the screen and explains what is happening.

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