More and more companies are facing the challenge of providing barrier-free communication to their customers as standard. The catalysts for this development are the European Accessibility Act (EAA) and the German Barrier-Free Accessibility Act (BFSG).
Modern CCM systems are key here because they provide a structure for centrally creating, managing, and distributing consistent, accessible content. Above all, this involves the creation and provision of digital information and documents via email.
