Language Check

Language check and corporate language in Customer Communications

Effective customer communications must be technically accurate, easy to understand, and aligned with the company’s language standards. The Serie M/ helps organizations review and improve texts directly during the content creation process.

Why language quality matters in CCM

Typical challenges in transactional customer communications include:

inconsistent terminology and wording
texts that are difficult to understand or overly complex
varying tone of voice across departments or templates
significant manual review and coordination effort
defined corporate language guidelines that are not consistently applied in daily operations

How kwsoft® supports language checks

kwsoft® integrates language checks and corporate language standards directly into the document creation process. Texts can be reviewed within the M/TEXT TONIC Content Hub or the M/TEXT TONIC Client – right where templates, text modules, and individual content are created.

The Serie M/ already includes spell checking and hyphenation. For more advanced requirements, third-party solutions can be integrated. In addition, kwsoft® provides an API that enables organizations to connect their own language check and corporate language solutions.

Make language quality an integral part of your customer communications

Discover how kwsoft® supports language checks and corporate language management within the Serie M/.

Language check integrations for the Serie M/

semantics

semantics provides basic language checking capabilities, including blacklists and whitelists as well as readability indicators.

TextLab

TextLab extends the Serie M/ with functions for corporate language, readability, tone of voice, communication climate analysis, CLIX and HIX readability indices, gender-inclusive language, and language controlling.

LanguageTool

LanguageTool provides basic grammar checking as well as the optional LanguageTool Premium extension. The premium version adds advanced rules for grammar, sentence structure, punctuation, repetitions, filler words, frequently used expressions, and foreign-language terms.

kwsoft® provides integration of these solutions into the Serie M/. The functions are available directly within the M/TEXT TONIC Content Hub and the M/TEXT TONIC Client and can be incorporated into existing CCM processes.

Customer-specific solutions

Many organizations already use their own solutions for language checking, terminology management, or corporate language governance. Through the kwsoft® API, these solutions can be integrated into the content creation process of the Serie M/.

What language checks can do for your customer communications

Improved readability – Customers can understand information more quickly and with greater confidence.
Consistent corporate language – Corporate language, terminology, and tone of voice are applied consistently across all communications.
Higher content quality – Language issues, unclear wording, and inconsistent terminology can be identified at an early stage.
Reduced manual review effort – Integrated checks help reduce the workload for specialist departments, editorial teams, and quality assurance.
Enhanced customer experience – Clear communication reduces follow-up questions and strengthens trust in your brand.

kwsoft® navigator

Explore the Serie M/ Add-on Guide from kwsoft®.

Content Excellence overview

Learn what effective and consistent customer communications look like.

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