News

New release enables seamless AI integration

Next Level CCM: kwsoft® has released version 6.26 of its Serie M/ CCM solution. With this release, AI becomes an integral part of the CCM system. And there are other exciting new features.

kwsoft® Receives Cyber Security Award

kwsoft® has successfully completed the CyberVadis Cyber Security Risk Assessment and has been awarded a Bronze rating. This assessment evaluates the maturity level of a company’s cybersecurity architecture.

kwsoft® becomes a Certified Partner of DeepL

kwsoft^® continues to expand its partner network and is now a Certified Partner of DeepL. The partnership adds convenient automatic translation features to M/TEXT TONIC that are available directly in the user editor and the content management system.

kwsoft® survey – Security, AI and Cloud take top priority 

As part of the Customer Success Survey 2025, kwsoft^® surveyed around 60 banks and insurance companies from the DACH region. The results offer valuable insights.

kwsoft® receives Top Company seal once again

For the fifth time in a row, the employer review platform kununu has awarded kwsoft^® the Top Company seal. This seal is only given to employers who receive particularly good ratings from their employees. Only around 5 percent of all companies qualify for this award each year.

kwsoft® makes a donation for the holidays

This year, kwsoft® is once again making Christmas donations to several social institutions and charitable organizations.

kwsoft® focuses on continuity and customer centricity

kwsoft® is celebrating its 45th anniversary this year. Since 1980, the company has stood for professional customer communication management (CCM) based on state-of-the-art technology and for reliable, customer-centric corporate management.

Webinar: How ARAG is digitizing document delivery

In collaboration with our partner ELAINE technologies, we invite you to attend a free webinar.

kwsoft® receives Ecovadis badge

kwsoft^® has once again successfully completed the Ecovadis rating process. Ecovadis is a well-known provider of sustainability ratings for companies.

kwsoft® expands nearshoring offering

Since last year, kwsoft^® has been operating a subsidiary in Poland. One of the key services offered by our location there is nearshoring for template migration.

Digitalization: Case study published with ARAG

In a detailed case study, we provide insight into how ARAG has taken transactional customer communication to the next level with the help of kwsoft^® and ELAINE technologies.

New Release 6.16: Here are the highlights

kwsoft^® has released version 6.16 of its CCM solution Serie M/.

Workshop on accessible communication

The topic of accessibility is becoming increasingly important. Our workshop series “Focus on Accessibility” offers interested companies a comprehensive introduction to the topic with regard to customer communication.

kwsoft® is committed to climate protection

kwsoft^® is participating in the Freiburg Climate Pact.

kwsoft® breaks new ground in continuing education

With the new kwsoft^® training, kwsoft^® offers an innovative service that combines comprehensive e-learning courses and a personalized work and test environment on a single platform.

kwcon 2025: Registration now open

Registration for our customer and partner conference kwcon is now open.

kwsoft® offers PDF/UA as a service

With PDF/UA as a Service, we convert your documents professionally into the accessible PDF/UA format.

kwsoft® also 2025 Top Company

For the fourth time in a row, the employer rating platform kununu has awarded kwsoft^® the Top Company seal.

kwsoft® donates to a good cause

This year, kwsoft^® is once again donating to several social institutions and charitable organizations for Christmas.

New customer AXA goes live with Serie M/

Our new customer AXA, went live with the creation of the first documents in the Serie M/ in less than 100 days.

kwsoft® expands to Poland

kwsoft Polska Sp. z o.o. distributes and implements our Serie M/ in Poland and also offers nearshoring consulting services.

Accessibility at CCM – What you need to know

More and more companies are facing the challenge of providing barrier-free communication to their customers.

Paper: Why CCM is business-critical

How professional customer communication management becomes a competitive advantage and at the same time contributes to greater efficiency.

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