Serie M/ supports large enterprises and organizations in creating and managing their customer communications (Customer Communication Management). The solution covers all processes – from data transfer from core systems and content creation to output across various analog and digital channels. The CCM software accomplishes this without conversion, using optimally coordinated modules. For an excellent customer experience!
Serie M/ has been specifically designed for the high-performance processing of very large volumes (batch, background, or interactive), as well as for operation with large numbers of users. The CCM software is fully scalable and can be operated on any infrastructure – whether on-premises or in the cloud.
A professional CCM software solution ensures efficient processes. Processes are noticeably shortened through a unified solution. This is essential, especially for larger communication volumes. The foundation for this is end-to-end, conversion-free document processes from content creation to output. These also enable maximum flexibility with regard to the output channel.
High performance of the CCM software is crucial for the fast and smooth delivery of large communication volumes to customers – and therefore for their customer experience. This is where the Serie M/ excels in every environment.
In addition to savings through efficient processes, a CCM software solution can have a direct positive impact on your costs – for example through increased digitization or cost-optimized postal delivery. Serie M/ is also designed as an enterprise solution that helps eliminate isolated solutions and consolidate IT landscapes.
Serie M/ consists of M/TEXT for content composition, M/OMS for output management, and the M/Workbench for resource management and administration.
The solution acts as a central hub for communication processes and covers three key functions:
Content Composition, compilation and configuration of the content intended for the recipients.
Omni-Channel Output Management, finalization of the prepared content for transfer to the respective output channels (broadcast optimization, rendering, duplication, etc.).
Central resource management and administration of the aforementioned products.
The goal of Serie M/ is to create customized CCM solutions using combinable and configurable standard products and modules. It is primarily companies with high communication demands that benefit from producing high-quality customer communications that meet the growing expectations of their customers and create positive customer experience. This is even more effective when content is relevant and delivered via the right channel. Through interfaces, the products are connected on both an organizational and technical level with upstream and downstream processes and systems.
M/TEXT and M/OMS can also be used independently as standalone products. Their full potential, however, is realized when used together.
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