Professional customer communication made easy
E-invoicing, accessibility, data protection, IT security, omnichannel: when diverse requirements meet limited IT resources, organizations need a fast and secure solution for their customer communication. kwsoft® Pulse brings the essential tasks together in a standardized cloud service.
Less operational effort.
Faster access to effective customer communication.
Cloud service with clear customer value.
01
Plug & Play CCM
- Standardized provisioning
- Lower operational effort
- Faster time to market
- Less infrastructure of your own
02
Secure & Compliant
Security and compliance considered from the start.
- Data protection
- IT security
- Compliance-oriented service design
- European cloud perspective
What can kwsoft® Pulse do?
Everything for modern customer communication.
From creation and testing to delivery and analytics: kwsoft® Pulse brings together the essential capabilities of professional Customer Communication in a standardized service.
Content Creation
Create and manage professional content and communication templates.
Automated Testing
Automatically test and safeguard communication and template quality.
Omnichannel Delivery
Deliver communication reliably across multiple channels.
E-Invoicing
Support digital invoicing processes and requirements such as e-invoicing and ZUGFeRD.
Accessibility
Enable accessible Customer Communication.
Business Analytics
Make communication processes and relevant KPIs transparent and traceable.
Cloud Operations & Availability
Customer Communication Management as a Service.
kwsoft® Pulse provides Customer Communication Management as a professionally operated cloud service with 99.4% availability. The service is available both on AWS and from a European cloud provider. This allows organizations to choose the cloud option that best fits their requirements.
01
Professional Operations
kwsoft® Pulse is provided as a standardized cloud service and operated professionally.
02
99.4% Availability
A concrete operational metric for planning your customer communication.
03
Choice of Cloud Option
Available from a European cloud provider or on AWS.
How kwsoft® Pulse works
From your systems to reliable delivery.
kwsoft® Pulse connects existing business systems with professional Customer Communication and reliable delivery – including feedback on delivery status.
Who is kwsoft® Pulse for?
CCM without having to operate your own CCM infrastructure.
kwsoft® Pulse is designed for organizations across industries that want to professionalize recurring customer communication while deliberately relying on a standardized cloud service.
- Transactional customer communication
- Customer communication processes from ERP, CRM or portals
- Recurring Customer Communication
- Data protection and security requirements
- Limited internal IT/CCM resources
Typical Use Cases
01
Invoice and Billing Communication
Standardized creation and digital delivery.
02
Contract and Customer Communication
Professional customer communication from leading systems.
03
Service and Transaction Communication
Automated communication across defined channels.
04
Digital Customer Communication
Delivery with technical status feedback.
