M/TEXT TONIC Content Hub & M/Workbench

Product graphic: M/TEXT TONIC Content Hub

Creating content, controlling processes, ensuring end-to-end communication

The M/TEXT TONIC Content Hub and M/Workbench enable companies to centrally manage their customer communications within Serie M/ while maintaining maximum flexibility – from non-technical content creation to technical configuration and output.

M/TEXT TONIC Content Hub and M/Workbench at a glance

Product graphic: Content Hub

Editorial system for specialist users

The M/TEXT TONIC Content Hub is a web-based editorial system for creating and maintaining customer communication content.

Specialist editors and content owners work in a deliberately less technical interface, enabling them to independently edit templates, components, and content – without requiring changes to the technical configuration.

Target group:
Specialist editors and content owners

Learn more about M/TEXT TONIC Content Hub
Product graphic: M/Workbench

Central design and administration environment

M/Workbench is the central design and administration environment for the entire Serie M/.

This is where administrators and technical template designers design and control document processes – from content composition with M/TEXT to output management with M/OMS.

Target group:
IT departments, administrators, and template designers

Learn more about M/Workbench

Two systems, flexible to use depending on your organization

Serie M/ gives you maximum flexibility organizing your customer communication. This means:

  • All templates, components, and resources can be fully created and managed in M/Workbench.
  • The M/TEXT TONIC Content Hub extends this model with a web-based editorial environment for decentralized content maintenance by specialist users.
Product graphic: Content Hub & Workbench

You decide how you want to work: centrally controlled or collaboratively with specialist users. In either case, you benefit from clear processes, a shared resource base, and maximum control over your customer communication.

Serie M/ - as established as it is innovative

Rely on an always updated solution for your customer communication
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M/TEXT TONIC Content Hub in detail

Product graphic: Content Hub detailed

Create and manage content efficiently

The M/TEXT TONIC Content Hub is the central editorial system for the non-technical creation and maintenance of your customer communication.

Specialist editors and content owners use it to create and manage templates, text modules, and content in a structured and transparent way without requiring any changes to the technical configuration.

The web-based interface is specifically designed to meet the needs of non-technical users and enables fast, secure, and intuitive content editing.

Your benefits with the M/TEXT TONIC Content Hub

Fast time to market

Whether regulatory changes, offer adjustments, or marketing considerations need to be reflected, specialist users can update content any time when requirements change. This ensures content is always up to date and significantly reduces time to market.

Easy-to-use editor

The web-based interface is specifically designed to meet the needs of non-technical editors and content owners and enables fast, secure creation and editing of content.

Reduced administrative workload

The M/TEXT TONIC Content Hub enables specialist users to make content changes within a clearly defined framework. This reduces the workload for IT administration and shortens implementation times.

Seamless integration into your system landscape

The Content Hub is positioned between the technical development and design environment (M/Workbench) and operational use in the M/TEXT TONIC editor. It connects specialist and technical domains by maintaining content directly on a shared resource base.

Key features at a glance

  • Creation and editing of texts, tables, graphics, and barcodes
  • Creation of simple dynamic content and logic
    (e.g., for variable content or tables)
  • Management of translations and form fields
  • Access to predefined data sources and integration of external content
  • Creation and use of reusable components

creating communication

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M/Workbench in detail

Product graphic: M/Workbench detailed

Central control of your customer communication

M/Workbench is the central design and administration environment and forms the technical foundation of your customer communication.

This is where administrators and developers define all structures, processes, and technical frameworks.

Your benefits with M/Workbench

Clear framework for communication

In M/Workbench, the core processes from content composition through to handover to output management are defined, along with the framework parameters for all resources used in customer communication.

Implementation of corporate identity

Only professional software enables the consistent and efficient implementation of a company’s corporate identity in layout, design, and wording. M/Workbench is the place where this is achieved.

Efficient and professional control of all processes

M/Workbench provides administrators with a structured graphical development environment that allows even complex CCM requirements to be implemented efficiently and with ease as resources. This ensures document processes run smoothly and as automatically as possible.

Development, configuration, and management in one environment

All resources are created and managed in M/Workbench, including document templates and components, data models and mappings, metadata for process control, as well as configurations for output and processing. This creates a comprehensive framework for your customer communication within a centralized environment.

Key features at a glance

  • Development and maintenance of document templates and components
  • Configuration of output processes and delivery channels
  • Integration of data sources and external systems
  • Management of users and permissions
  • Control of deployment and system landscape

Interaction between M/TEXT TONIC, Content Hub and M/Workbench

The Content Hub and M/Workbench share the same resource base within the version control system and are closely integrated. This means:

  • Business changes created in the M/TEXT TONIC Content Hub are available everywhere immediately after publication.
  • Technical adjustments in M/Workbench have a direct impact on how content is used across the entire system.

This creates a cohesive process in which specialist users and IT can work in parallel in a coordinated way.

Related Topics

M/OMS

The Output Management System by kwsoft® acts as an omnichannel solution for all types of customer communication.
Learn more about M/OMS

M/TEXT TONIC

Create all types of written customer communication with maximum efficiency using M/TEXT TONIC.

Learn more about M/TEXT TONIC

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Christel Heusler