Customer Success Manager (B2B) (m/f/d)

As a medium-sized software company headquartered in Freiburg, Germany, we are one of the market leaders in Customer Communication Management. Our IT solutions serve major customers in the core industries of Insurance & Banking, Energy & Telecommunications, Public Sector, and Retail & Commerce. In addition to developing software solutions, kwsoft® offers a comprehensive portfolio of consulting services centered around its core product, Serie M/.

Here’s what you can look forward to:

  • Onboarding and mentoring with heart and humor
  • Flat hierarchies, open collaboration, strong team spirit, and fast decision-making
  • Flexible, trust-based working hours in the office, remotely, or from home
  • kwworkation – spend one week working where others go on vacation
  • Personal and professional development opportunities
  • Free drinks and fruit, JobRad bike leasing, and plenty of parking spaces with free charging stations for electric vehicles
  • Team events in Germany and abroad, after-work drinks, massages, and corporate benefits at many online stores
  • A monthly €50 subsidy for Hansefit or a tax-free allowance for personal use via SpenditCard
  • Up to three additional days of special leave per year for volunteer work
  • A great location for commuting by bike, public transportation, or car
  • Employer-funded supplemental health and dental insurance, as well as group accident insurance

Here’s what you can expect from us:

  • You will be the main point of contact for our customers, ensuring that they get the most out of our solutions and achieve long-term success with us.
  • You will build trusted, long-term customer relationships and continuously strengthen them.
  • You will act as the link between our customers and internal teams, ensuring that customer requirements are implemented successfully.
  • You will identify cross-selling and upselling opportunities and work with customers to develop suitable solutions.
  • You will monitor customer development, identify risks at an early stage, and take appropriate action to strengthen customer retention.
  • You will actively incorporate customer feedback into the ongoing development of our products and services.

What you’ll need:

  • Experience in Customer Success, consulting, or account management, ideally in the B2B software industry.
  • A degree in IT Management, Business Information Systems, Business Administration, or a comparable qualification, combined with relevant professional experience.
  • Excellent communication, facilitation, and consulting skills, with the ability to bring together different interests and explain complex topics clearly and effectively.

We look forward to seeing you!​

Join our successful team and help us stay on track for success with your skills and commitment.

We look forward to receiving your application via the form to Dina Alves and Magdalena Sabaß.

If you have any questions about the position or our application process, please contact Magdalena Sabaß.

+49 761 88520

Portraits of Dina Alves and Magdalena Sabaß