Digitalization: Case study published with ARAG

In a detailed case study, we provide insight into how ARAG has taken transactional customer communication to the next level with the help of kwsoft® and ELAINE technologies.

As the world’s largest provider of legal insurance, ARAG sends numerous transactional documents to its customers every day. ARAG relies on consistent digitization of its mailings to increase efficiency and improve the customer experience at the same time.

Man with laptop looking at the Case Study ARAG

Key Facts:

  • Automated creation of customized emails, including PDF attachments
  • Significant cost reduction through savings in paper and postage
  • 99% delivery rate and 80% email open rate
  • Automatic mailing in case of bounce
  • Increased customer satisfaction through fast and seamless reactive communication

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