in|sure Ecosphere

Product Descripton

in|sure Ecosphere – The platform shaping your future today

AI-powered agents handle customer interactions, claims handlers become supervisors, and companies still relying on siloed solutions today risk falling behind tomorrow. in|sure Ecosphere from adesso insurance solutions is the answer: a modular, AI-agnostic platform that not only manages today’s processes, but also delivers tomorrow’s insurance architecture.

Instead of fragmented systems and costly media breaks, Ecosphere provides seamless end-to-end processes – from policy administration and claims and benefits management to collections/disbursements, commission management, workflow, and partner management. The result: a high level of automation, reduced processing times, and tangible efficiency gains from day one. Across all lines of business: health, life, and property and casualty.

AI not as an add-on, but as the platform’s orchestrating core

in|sure Ecosphere features an agentic AI layer that enables current and future AI agents to take over orchestration. The approach is deliberately technology-agnostic, allowing insurers to integrate their own solutions as needed and combine them with existing components.

A dedicated Agent Orchestrator coordinates AI-powered decision-making applications across the entire insurance value stream – from sales support and underwriting to automated claims settlement. This is always done under human supervision and with complete, traceable decision governance.

With the new claims management solution developed in cooperation with omni:us, insurers achieve straight-through processing rates of over 50% in real-world operations, efficiency gains of up to 35%, and an average combined ratio reduction of up to 4 percentage points – with no additional integration project required, since omni:us is already integrated into in|sure Ecosphere.

Flexible, scalable, future-proof

Thanks to its cloud-ready architecture, in|sure Ecosphere fits seamlessly into existing IT landscapes – as a complete platform or with targeted individual components, on-premises or as SaaS. Migrations become plannable and cost-effective.

Provider Information

adesso insurance solutions GmbH
Adessoplatz 1
44269 Dortmund
Germany

https://adesso-insure.de

Product Funtionality

What the platform delivers in practice:

Comprehensive policy administration for all lines of business – consistent, flexible, and always ready to provide information, serving as the foundation for hyper-personalized products and coverage concepts.
AI-native claims and benefits management – from automated initial intake through payment, including straight-through processing, coverage checks, and recourse detection. Simple cases are settled immediately; complex claims are routed directly to the right claims handler.
Efficient collections/disbursements – fully automated premium collection, payouts, and posting runs for maximum process reliability.
Powerful commission management – transparent, flexible settlement of sales and broker commissions, even in complex structures.
Specialized administration for occupational pensions and working time accounts – including billing, precisely tailored to demanding requirements.
Intelligent workflow and process management – AI-powered automation reduces manual effort and frees claims handler capacity for value-adding activities.
Comprehensive regulatory reporting and analytics – compliant with GDPR, the EU AI Act, and DORA, with sound decision-making insights available at the push of a button.
Centralized partner management with a 360° view – all relevant information about customers and stakeholders in a single interface, across channels and in real time.

Available Languages

German

Available Versions

No dependencies to Serie M/

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in|sure Ecosphere

Interested in this solution? Send us your inquiry. We’ll be happy to assist you with questions about features, use cases, and integration options, and can connect you with the appropriate contact person if needed.